Last updated: November 2026
These Terms and Conditions govern the booking and provision of commercial passenger vehicle and taxi services arranged through Melbourne Express Cabs (melbourneexpresscabs.com.au). By submitting a booking via our website, telephone, or WhatsApp dispatch, you agree to be bound by these terms.
Melbourne Express Cabs operates as a Booking Service Provider (BSP) coordinating booked services in accordance with the Commercial Passenger Vehicle Industry Act 2017 (Vic). All drivers fulfilling trips are accredited by Safe Transport Victoria (STV), hold valid Driver Accreditation (DC Cards), and operate commercial passenger vehicles meeting statutory safety and roadworthiness standards.
Under Victorian transport law, pre-booked commercial passenger vehicle services are subject to agreed contract fares. When you book via our website or receive an upfront quote from our dispatch team:
For inbound pickups at Melbourne Airport (Tullamarine) and Avalon Airport, we monitor flight status using the flight number provided at the time of booking. There is no additional charge for delays caused by airline flight rescheduling. The complimentary waiting time begins from the actual confirmed touchdown time of the aircraft.
In accordance with Victorian law, smoking and vaping are strictly prohibited inside all commercial passenger vehicles at all times. A zero-tolerance policy applies to abusive, intimidating, or violent behavior toward drivers. Passengers who soil, damage, or contaminate a vehicle will be liable for professional detailing and sanitization fees up to the maximum permitted under Victorian regulations.
Pre-booked airport and private transfers may be cancelled or modified up to 2 hours prior to the scheduled pickup time with zero cancellation fee. Cancellations made after a driver has already been dispatched to the pickup address may incur a standard call-out fee.
These terms are governed by the laws of the State of Victoria, Australia. Any disputes arising in connection with services shall be subject to the exclusive jurisdiction of the courts and tribunals of Victoria.