Privacy Policy

Last updated: November 2026

Melbourne Express Cabs ("we", "our", or "us") operates the website melbourneexpresscabs.com.au and provides pre-booked commercial passenger vehicle booking services across Victoria, Australia. We are committed to protecting the privacy of our passengers and website visitors in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable Victorian transport regulations.

1. Information We Collect

When you book a taxi, request a fare estimate, or communicate with our dispatch team via our website, telephone, or WhatsApp, we collect personal information necessary to fulfill your journey, including:

• Full name and contact details (mobile phone number, email address).
• Travel itinerary details (pickup address, drop-off destination, flight number, pickup date and time).
• Vehicle preferences and special requirements (e.g., child booster seat, wheelchair access, luggage volume).
• Payment transaction confirmation records (we do not store raw credit card numbers on our public web servers).

2. How We Use Your Information

We use your personal information solely for legitimate operational transport purposes:

• Coordinating and dispatching an accredited commercial passenger vehicle driver to your specified location.
• Sending booking confirmations, driver assignment notifications, and live vehicle arrival updates via SMS or WhatsApp.
• Monitoring incoming flight statuses at Melbourne Airport (Tullamarine) and Avalon Airport to adjust pickup times automatically.
• Complying with statutory record-keeping and incident reporting duties mandated by Safe Transport Victoria under the Commercial Passenger Vehicle Industry Act 2017.

3. Disclosure to Accredited Drivers

To provide your booked service, we securely transmit your name, mobile phone number, pickup location, and special instructions to the assigned accredited driver. Our affiliated drivers are bound by professional codes of conduct and privacy obligations.

4. Data Security

We implement industry-standard encryption protocols (TLS/HTTPS) across all web pages and booking channels to prevent unauthorized access, loss, or disclosure of your personal data.

5. Contact Us

If you have any questions or wish to access or correct your personal information, please contact our dispatch team at bookings@melbourneexpresscabs.com.au or call 0450 882 025.